This article covers these error messages:
This automation couldn't run because the event couldn't be matched to the league schedule, or its details aren't available yet.
In short
A schedule error means your event-based automation run was tied to an event that couldn't be matched to the league schedule, or whose details aren't available yet. Confirm the event exists in your ticketing system with the correct details.
What This Means
Event-based automations are tied to a specific event on the league schedule. When you see this error, StellarAlgo tried to run your automation but couldn't match the event in the league schedule feed to an event in your ticketing system. This means no segment was able to be generated.
Common Causes
The most common reasons for schedule errors:
The event is listed as a home event but is not played in your regular arena/stadium.
The event is a makeup event due to a prior cancellation/rescheduling.
The event timing listed in your ticketing system is over a two hour difference from what the league schedule displays.
Steps to Resolve
Confirm the event your automation is tied to exists in your ticketing system and is being ingested into the platform. This can be confirmed by using filters in the segment builder.
If the event is available and the error continues, contact your StellarAlgo CSM.
FAQ
Why can't the event be matched?
The system matches every home event listed on the league provided schedule, with an event in your ticketing system. If there is a difference in the date, time and location of the event the system may have trouble matching them.
Is this something I did wrong?
Not necessarily. This error is about whether the event can be matched in the league schedule, which often comes down to how the event was built in your ticketing system rather than your automation's setup.
Need help? Contact your StellarAlgo CSM or reach out to support@stellaralgo.com